Customer Service Associate Customer Service AssociatePosition SummaryAt Zip it Postal Center our passionate team members deliver the ultimate customer experience. We are friendly, confident and knowledgeable, making us Little Elm’s “Pack it. Ship it. Print it. Get it. Done!” choice. As a CSA, you will need to wear many hats in our fast-paced, customer service focused, retail environment. Our store is friendly, helpful, and welcoming, just like any good neighbor. Because we're local, we love our community and focus on providing service worthy of a five star review every time.The Fun PartVariety! Connect with our valued and diverse patrons to provide custom solutions.Let your creativity shine! Collaborate with customers to build first in class and showcase projects.Never a dull moment! Fast-paced and exhilarating environment.Professionalism! Refine your skills and add value to your talents.General Duties and Responsibilities(This is a list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)PeopleUnderstand and model Zip it Postal Center and PackageHub Business Center values to customers and team membersTake direction from supervisorsAssist other team members as directed by supervisors or when asked by a fellow team memberServiceGreet and receive customers in a welcoming manner, speaking clearly so they understandDemonstrate consultative behaviors with customers by helping them select products or services, including but not limited to packing and shipping, copying, faxing, scanning, and printingProvide an outstanding customer service experience to help understand customer needs, suggest alternatives, and find solutions to meet customer desired outcomeEnsure all customer problems are resolved quickly and to the satisfaction of the customer by bringing to the attention of supervisorsProperly package customer goods utilizing adequate insulating materials for transit, weighing and measuring, affixing labels, and placing in the appropriate space for pickup by carriersAssist with incoming mail and package sorting by carefully sorting, labeling, and placing in the appropriate space for delivery and notification to customerEnsures correct parcels are distributed to customer upon their request, whether in person or by parcel serviceOperate finishing equipment using customer supplied original media or printed documentsMaintain a safe, clean and orderly work environmentAssist with inventory, including counting and stocking merchandiseCommunicate with Lead CSA concerning customer orders in progressProfitEnsure confidentiality of customer data and careful handling of documents, media, and packagesDocument sales by accurately creating or updating customer profile recordsDrive sales through engagement of customers, suggestive selling, and sharing product knowledgeProcess payments by totaling purchases, processing checks, cash, and store or other credit and debit cardsSelf-ManagementPerform multiple tasks at the same timeLook for opportunities to improve knowledge and skills within the storeAble to operate with minimal supervisionKeep all areas of the store clean and tidy up workspaces prior to shift changesEssential FunctionsAbility to stand during entire shift, excluding meal and rest periodsAbility to move and lift 55 poundsAbility, on a consistent basis,to bend/twist at the waist and kneesto communicate effectively with customers, vendors, and other team membersto perform work activities requiring cooperation and instructionfunction in a fast-paced environment, under substantial pressureto maintain attention and concentration for extended periods of timeto work with minimal supervisionto report regularly to work and maintain established staffing shifts in order to support the Zip it Postal Center businessMinimum Qualifications and Skills Excellent verbal and written communication skillsFor new hires, must meet all Zip it Postal Center employment qualifications in force at time of hiringContinuous Improvement (We strive to deliver market-leading customer experience, business excellence, and financial return through a culture and day-to-day application of continuous improvement.)Suggest areas for improvement in internal processes along with possible solutionsWork with management to reduce company costs/wastes, and to optimize profitability in areas of responsibilityApply continuous improvement during daily activities
This is a brand-new Jimmy Johns franchise group looking for rockstars in our area to join our team. Our first store that we are opening is located at the intersection of FM 423 and Stonebrook Pkwy. We are hiring full-time and part time workers that are Freaky Fast and eager to learn and succeed. We are opening 5 total locations throughout 2022 and 2023 and will offer substantial promotion opportunities for our team members as new stores are opened
After-school program M-F 2:30-6:30 PMOUR MISSIONTo partner with schools and families to engage children’s minds, expand their horizons, and provide parents with a sense of security.OUR VISIONTo lead the way in shaping the future generation to be problem solvers and collaborators, to be thoughtful and curious, by showing them that learning can be fun, engaging, and can happen anywhere. To achieve this goal, we set the bar for out-of-school time programs.When School's Out, We're On!